Empathy

It defines the ability and capacity to understand, feel, and share what the other person is experiencing within their frame of reference. In other words, it is the capacity to place oneself in another’s position. Empathy encompasses a broad range of emotional states. Leaders having a low level of empathy during a crisis may contribute to conflicts in social interactions and thereby heighten levels of negative emotions experienced by employees.

It is a given that leaders will cause their teams to be more distracted, having periods of low productivity with work from home. Since everyone is going through many different emotions during these tough times, being empathetic is crucial. Empathy helps to create an environment where team members feel safe to express their concerns.

With changes every passing day, ensuring you are caring and supporting your team members on a personal, professional, physical, and psychological level is unequivocally the need of the hour!